Irrpod_Catalogue - page 61

September 2011
| Section Twenty One -
Information | Page 1
By installing this Hansen product, the Customer
acknowledges its acceptance of the terms of this limited lifetime
warranty in all respects. If for any reason the Customer does not
accept the terms of this limited warranty, the Customer should
return the Hansen product in its original packaging for a full
Hansen Products Limited (“Hansen”) warrants each Hansen product
(“Product”) to the original customer (“Customer”) against defects
in materials and workmanship. The warranty runs for the life of the
This is a parts only warranty. The Customer is responsible for
disassembling, reassembling and reinstalling the Product. Hansen
shall not be responsible or liable for the cost of field labour
or other charges incurred by the Customer in removing and/or
reaffixing any Product, part or component thereof.
To make a warranty claim, the Customer should contact Hansen
at the address below. Hansen may instruct the Customer to send
the Product to an authorised Hansen agent. The Product should
be securely packaged and sent free of any attachments (e.g.
pipe, couplings, brackets and mounting fittings) unless otherwise
instructed. Along with the Product returned, the Customer should
include a detailed explanation of the defect along with proof of
purchase (if requested).
The Customer shall bear the freight cost to ship the Product to
Hansen or its authorised agent. Hansen shall bear the freight cost
to ship the Product back to the Customer.
Hansen shall fairly evaluate a warranty claim. If Hansen accepts
the claim, it will replace the Product. If for any reason Hansen
does not wish to replace the Product, it shall refund the Purchase
Price. Hansen’s liability shall not exceed the purchase price of the
Hansen’s sole responsibility is to replace a Product that is the
subject of a valid warranty claim or to refund the purchase price.
Under no circumstance will Hansen be liable for direct, indirect,
incidental, special or consequential losses, costs or damages,
including dismantling and re-installation costs, damage to other
property and equipment, water loss or water damage.
This warranty is void in any of the following circumstances: (a)
The Product has been misused, mishandled, neglected or abused.
(b) The Product is not suitable for the Customer’s application. (c)
The Product has been improperly installed, operated, repaired,
adjusted, serviced or maintained. (d) The Product has been
damaged other than by reason of a Product defect. (e) The
Product has been modified. (f) The Product has been connected to
other equipment with which it is not compatible. (g) The Product
has been used outside its stated specifications, and operating
parameters, including specifications and operating parameters
relating to capacity, temperature and pressure. (h) The Product has
been used for purposes other than for which it was designed.
If the Product is off-warranty or otherwise not subject to a valid
warranty claim, Hansen will replace the Product at the Customer’s
Many factors can cause a Product not to function properly. Such
factors may have nothing to do with the Product itself (e.g. pipe
failure). Before making a warranty claim, the Customer should
make sure that the Product is truly defective. That is to say, the
Customer should have followed standard trouble shooting and
fault finding procedures and attributed the problem to a defect in
the Product. Refer to the technical documentation on the Hansen
website. If necessary, contact Hansen for technical support. If
Hansen determines that a returned Product was not defective,
or that the warranty claim was otherwise not valid, Hansen shall
charge the Customer a service and handling fee as well as the
freight cost.
This warranty applies to Hansen Products only. It does not apply
to ancillary equipment over which Hansen has no control. Such
ancillary equipment includes, without limitation, other plumbing
equipment, pipes, hoses and fittings.
Hansen Products are capable of being used in many different
types of applications and operating environments. Therefore,
proper selection of a specific Product for a specific application
and operating environment, and its compatibility with other
equipment to which it is attached, is the Customer’s responsibility.
The Customer must assume the ultimate responsibility for the
proper sizing, selection, compatibility, installation and operation
of Hansen Products. Hansen does not warrant the performance of
Hansen Products or their suitability for a particular purpose. It is
the Customer’s responsibility to determine the suitability of Hansen
Products for the Customer’s use.
Installation is entirely at the Customer’s risk. The Customer is
responsible for installing the Product in accordance with Hansen’s
installation instructions and applicable local codes, ordinances
and good trade practices. Hansen accepts no liability for damages
resulting from faulty installation.
Hansen accepts no liability for direct, indirect, incidental, special,
or consequential damages resulting from the Customer’s failure to
follow Hansen’s warnings, installation instructions and procedures
or such other procedures generally applicable to products of the
same type. The foregoing limitation extends to damages to person
or property as well as the cost of alternative arrangements and the
cost of trades people.
Hansen reserves the right to change or improve its Products or
any component thereof without being obligated to provide such a
change or improvement for Products sold and/or shipped prior to
such change or improvement.
No warranties or representations at any time made by any
representative of Hansen Products shall vary or expand the
provisions hereof. Notwithstanding the foregoing, this warranty,
being a generic warranty covering all Hansen Products, shall not
apply in circumstances where Hansen or its authorised reseller
gives a specific warranty for a specific Hansen Product.
This is an express warranty. Hansen disclaims any other express
or implied warranties, including warranties of merchant ability or
fitness for purpose, to the maximum extent permitted by law.
Some jurisdictions do not allow limitations or disclaimers of implied
or statutory warranties. Some jurisdictions do not allow disclaimers
or exclusions of consequential or incidental damages. Therefore,
the above disclaimers, limitations and exclusions may not apply
in all jurisdictions in which Hansen sells Hansen Products. As to
any jurisdiction in which one or more clauses in this warranty are
unenforceable, this warranty shall be deemed modified, and the
offending clauses amended or removed, but only to the extent
necessary to bring this warranty into conformity with the laws in
such jurisdiction. The invalidity of any clause in this warranty shall
not affect the validity of any other clause.
This warranty gives the Customer specific legal rights. The
Customer may have other rights or remedies pursuant to the laws
in its territory. Nothing in this limited warranty should be construed
as limiting or restricting any other statutory right or remedy of the
Customer, except for such limitations or restrictions herein as may
be allowed by the law of the territory.
Norma Pacific Pty Ltd Warranty
Norma Pacific Pty Ltd will guarantee all products against faulty
materials or manufacture outside specification. We guarantee
all products will perform in service, given fitment in accordance
with the manufacturer’s recommendations/ specifications and
application. No liability is accepted for consequential loss arising
from faulty goods. Faulty goods are to be returned to Norma Pacific
Pty Ltd within sixty (60) days of the defect occurring. Should the
goods be assessed as defective, an exchange will be effected at no
Hansen Limited Lifetime Warranty
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